Terms and Conditions

Terms and conditions. Postage information.

• Zander & Co is run by Corrine Thorne Glass Artist and all rights are covered over both websites. 
• Key Consumer Rights
  Right to Cancel: 14 days from receiving goods (or entering the contract for services) to cancel without reason.
  Return Period: Another 14 days to send the item back after notifying the seller.
  Refunds: Full refund, including standard delivery costs, within 14 days of receiving the returned item. Exclusions: bespoke/personalised items.
  Item Handling: Consumers can inspect items as they would in a shop, but deductions can be made for excessive use or damage. 

Business Obligations (Before Sale)
Provide Clear Info: Identity, description, price, delivery costs, payment methods, cancellation rights, and complaint process.
Confirm Contract: Send contract details (like terms) on a durable medium (email/paper).
Error Correction: Allow customers to correct order errors easily. 

• Under the Consumer Contracts Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise this right, you must inform us corrine.thorne@gmail.com of your decision by a clear statement."

Payment in full is required before items can be delivered or collected. 

If a deposit is agreed for a workshop/party it is non-refundable if the customer cancellation is not made within 7 days of the workshop/party date. Non-refundable deposits are upfront payments that secure a good or service, which the buyer forfeits if they cancel, fail to pay, or break the contract. They act as compensation for the seller's lost time, resources, or potential sales to other customers.

If cancellation is by the seller, the deposit will be refunded. 

Corrine will always discuss this at the time of cancellation. 

Postage

Items can be sent to the UK via 1st or 2nd class, international postage is available.

USA please be aware you will be subject to tarrifs, at this time it is believed to be 10%

The buyer is responsible for all taxes incurred in other countries.